•Property Management TeleSeminars

Total Peak Performance® TeleSeminars
Premium Teleconference Services
Delivering Powerful Training & Education Teleconference Calls

Can you find and identify an endless stream of prospective residents for your apartment community? Can you overcome every objection raised by your future residents? Do you really know why your current residents are moving out? Since 1989 my proven programs specifically target how to get more residents in the door, close leasing traffic and keep your residents renewing.

My TeleSeminar training programs are an accumulation of 55,000 hours of coaching and training property management companies around the country with an outstanding track record. In fact, in one market, a property management client had a 40 percent increase in their leasing teams closing ratios. How have I helped other property management companies achieve similar results? Over the years, I have built a series of powerful "SuperStar Leasing" modules that are designed to drive new leases and renewals for your apartment communities.
These programs cover outside marketing/prospecting, telephone/appointment setting techniques, giving powerful demonstrations/presentations, overcoming objections, world-class servicing for your residents, and how and when to follow-up with your future residents.

TeleSeminars are interactive 60-minute training programs using our state-of-the-art teleconference system and provides powerful leasing/sales content combined with the shared wisdom of group training. These distance training programs are based on 36,000 hours of coaching and training SuperStar leasing and maintenance teams around the country.

Our TeleSeminars are designed to deliver powerful leasing techniques in your day-to-day issues of building trust, setting appointments, leasing and renewing residents, world-class customer service/resident retention, leadership & team building and proven follow-up techniques. These TeleSeminars are delivered in a "series" of workshops to provide you with a menu of training programs throughout the year. Our teleconference call system will be limited to only 30 participants so we can create an intimate learning environment and we can deliver power training for either an individual leasing team or an entire property management company. TeleSeminars are cost-effective and are also an efficient way to manage time as they allow you to call into these training programs without ever having to leave your office. When each call is finished, you are ready to apply the knowledge you just learned.

Ask about our TeleSeminar line for your own private sales meetings.

TeleSeminars are $35 per person, per TeleSeminar and if you sign-up 3 you get the 4th for FREE!


January 19th, 2017- 2:30pm - 3:30pm


Grab Your Competitive Edge in 2017! (20 Success Tips in 60 Minutes)

You’ve spent the last few months celebrating the holidays, overindulging and losing some focus. Are you ready for the New Year? Are you ready to surpass your success from 2016? In this fast-paced session learn proven personal & professional techniques to sharpen your leasing skills to increase your closing ratios and earnings in 2017. Also we’ll share tools to be a better team player to increase your personal growth. Get ready to walk away with an action plan to help you reach your goals. Let’s get ready to rock in 2017!

February 16th, 2017- 1:00pm - 2:00pm


Don’t Settle For “No”, Settle For “I’ll Take That Apartment!”

You spend all that time with a prospect, they tour, you answer their questions and they don’t lease. Now what? Gaining their commitment and getting the lease just doesn’t happen, it’s a process. Learn how to build value, ask powerful “closing” questions throughout your tour to gain the lease. We’ll demonstrate proven closing technique to enable you to eliminate any objection, even before it’s posed. This program is guaranteed to increase your commission or bonus! 

March 23rd, 2017 - 1:00pm - 2:00pm


Keep Your Leasing Funnel Filled - Out-Reach Marketing 

Internet, print, social media & SEO/SEM advertising are keys to bringing you qualified traffic and leases but you need much more. If you want to increase your occupancies by 1-3% then this program is for you. Learn how to create new residents through non-traditional outreach opportunities, extended major employer contacts and local merchant referrals. Learn how to build an “action plan” to approach any company/prospect, how to build your “hit-list” of opportunities and managing your outreach territories. Only by building stronger relationships can you guarantee leasing success. It’s all about keeping your leasing funnel filled. 

April 20th, 2017 - 1:00pm - 2:00pm


Resident Retention is a Team Sport!

So do you know why your residents leave?? We do! We’ll share statistics on why residents leave your community and how in most cases you can get them to stay. We’ll also share the art of creating “moments of truth” with residents and how that can help you increase renewals, reduce turnover and turnover expenses for both the leasing & maintenance teams. The answers will shock you! We’ll also share great resident retention ideas that work with any size budget. What do you have to you lose, except your vacancies?

May 18th, 2017- 1:00pm - 2:00pm


Building A Bridge Of Connectivity-Increase Your Occupancy Now!

When you have a big ticket item (rent) which centers on a renewal process, the key to increasing your occupancy & NOI is understanding the “psychology” of leasing sales. We’ll discuss the importance of building stronger relationships with prospects and residents by understanding the power of first impressions and reducing their “defense mechanisms”. We’ll share the most powerful questions to ask during the relationship building process to achieve the lease. This is a great program for new hires as well as a veteran refresher.  

June 15th, 2017 - 1:00pm - 2:00pm


Maintenance Teams-Your Front Line Of Customer Service

After the lease is made, the group that has the most impact on resident renewals are your maintenance teams. So how involved are your maintenance crew in your property’s renewal strategies? Learn tips on how your maintenance teams can provide world-class servicing and moments of truth to your resident’s on a daily basis. We’ll also discuss how to WOW your residents with each service request and tips on how your maintenance teams can be part of helping renew your residents. Retention is a team sport!

July 20th, 2017 - 1:00pm - 2:00pm


Be A Coach & Teacher - Not A Manager!

“Put me in coach, I’m ready to play!” Learn proven leadership and coaching skills used by highly successful leaders to provide you the tools to build stronger employee retention and higher occupancies. “Speed of the Leader is Speed of the Gang”. We’ll discuss how to acquire the “right” people the first time, how to create mentoring programs to build strong farm teams; a team that always shoots for the sky! Also, we’ll share effective coaching mindsets to transform you from a manager to a success coach.

August 17th, 2017 - 1:00pm - 2:00pm


Keys To Getting The Lease- The CreativeTour

Now it’s Showtime…techniques and tips on touring your community from asking the “right” types of questions to help “qualify” prospective residents, how to use transitional questions to lead the prospect from one area of your community to another and why that’s important. We’ll share how to inject effective “mini-closing” statements throughout your tour to help lead the prospect to a decision. And also learn the secret of SW to the 4th power. Get an edge on your competition.

September 21st, 2017 - 1:00pm - 2:00pm


Hire For Attitude-Fire For Not Having It! Keys to Hiring SuperStars

If we don't hire, train and motivate your people, they leave and you start this tedious process all over again. In this session, we cover the nuances of the hiring process, using the power of assessment testing, looking for “red flags” in a resume and asking powerful questions to get the answers you are looking for. We’ll also discuss why we update our job profiles and where to post your ads. Find the right person, the first time.

October 19th, 2017 - 1:00pm - 2:00pm


Want to be the #1 Community in Your Company’s Portfolio     

The phase “we’re only as good as our people” is a mantra of every successful organization. The key is assessing how you as a property management leader are “increasing the learning curves of your teams”. Learn the tools and techniques of running both powerful weekly meetings and the golden nugget of running an end of month “Leasing Regroup” to create accountability and increased  performance in your onsite teams. Want to be a shining star in your company?? This program is for you!                         

November 16th, 2017 - 1:00pm - 2:00pm


If You Manage Your Time, You’ll Decrease Stress & Increase Success

In this session we discuss the importance and correlation between managing our time and managing our stress. We’ll share ways to put value, priority and balance back into our “out of control” lives. We’ll also discuss ways to get a better grasp on our stress with tips to reduce stress at work and at home. This program will put your mind at ease because you deserve it.